book now

Privacy & Cookie Policy

Last updated: 08/12/2025.

1. Who we are

This website is operated by The Italian Orchard (“we”, “us”, “our”).

  • Business name: The Italian Orchard
  • Address: 96 Whittingham Ln, Broughton, Preston PR3 5DB
  • Website: www.italianorchard.com
  • Email: info@theitalianorchard.com

We are the “data controller” for the purposes of UK data protection law.

2. What this policy covers

This Privacy & Cookie Policy explains:

  • What personal data we collect when you use our website
  • How and why we use your personal data
  • How we use cookies and similar technologies
  • Your rights in relation to your personal data

By using this website, you acknowledge that you have read and understood this Policy.

3. Personal data we collect

We may collect and process the following types of personal data:

a) Information you provide directly

  • Contact forms / enquiry forms
    • Name
    • Email address
    • Phone number (if provided)
    • Your message or enquiry
  • Newsletter / email sign-up
    • Email address
    • Name (if you choose to provide it)
  • Booking / reservation forms (if applicable)
    • Name
    • Contact details
    • Booking date, time and party size
  • Competition entries / feedback forms (if used)
    • Whatever details you enter into the form

b) Information collected automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages you visit and how you navigate the site
  • Date, time and duration of your visit

This information is usually collected via cookies and similar technologies (see the Cookies section below). Some of these cookies are essential for the website to function, and some are non-essential (e.g. analytics).

4. How we use your personal data (and legal bases)

We use your personal data for the following purposes:

a) To respond to enquiries and messages

  • To answer questions, respond to booking enquiries or handle feedback.
  • Legal basis:
    • Legitimate interests – to run our business and respond to enquiries; and/or
    • Contract – where your enquiry relates to a booking or service you ask us to provide.

b) To send you marketing emails (if you subscribe)

  • To send updates about the restaurant, news, special offers, events and other information we think may interest you.
  • Legal basis:
    • Consent – you only receive marketing emails if you have opted in.
  • You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us.

c) To manage bookings and reservations (if applicable)

  • To process and manage your booking.
  • Legal basis:
    • Contract – to provide the service you have requested.

d) To improve our website and services

  • To understand how visitors use our website and to make improvements.
  • Legal basis:
    • Consent – where analytics cookies are used and you have accepted them; and/or
    • Legitimate interests – to maintain and improve our website and services, using data that does not identify you directly.

e) To comply with legal obligations

  • To comply with legal or regulatory requirements, or to establish, exercise or defend legal claims.
  • Legal basis:
    • Legal obligation.

5. Marketing communications

If you have subscribed to our mailing list, we may send you:

  • News about the restaurant
  • Special offers and promotions
  • Information about events, menus or seasonal changes

You can withdraw your consent to marketing at any time by:

  • Clicking “unsubscribe” in any marketing email; or
  • Contacting us using the details in the “Contact us” section.

Unsubscribing from marketing emails does not affect other communications that are necessary for bookings or other services you have requested.

6. How we share your personal data

We do not sell your personal data.

We may share your personal data with:

  • Service providers who help us operate our business and website, such as:
    • Website hosting provider
    • Email marketing platform (e.g. a newsletter service)
    • Analytics providers (if used)
    • Online booking or reservation platforms (if used)
  • Professional advisers, such as lawyers or accountants, where necessary.
  • Authorities or regulators, where required by law.

These service providers act as “data processors” on our behalf and are only allowed to use your personal data in accordance with our instructions and applicable law.

If we transfer personal data outside the UK/EEA via our service providers, we will ensure appropriate safeguards are in place (for example, standard contractual clauses or equivalent protections).

7. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including for legal, accounting or reporting requirements.

For example:

  • Enquiry form messages: typically kept for up to [e.g. 12–24 months] after we have responded, unless we need to keep them longer for legal reasons.
  • Marketing email data: kept until you unsubscribe or we remove inactive subscribers after a period of no engagement.
  • Booking/reservation data: kept for as long as necessary to manage your booking and for a reasonable period afterwards to handle any issues or queries.

We will securely delete or anonymise personal data when it is no longer needed.

8. Cookies and similar technologies

Our website uses cookies and similar technologies. Some cookies are essential for the site to function, while others help us improve the site or support marketing.

a) What are cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owner.

b) Types of cookies we use

We group cookies into the following categories:

  • Strictly necessary cookies – required for the website to function (e.g. security, basic functionality, cookie consent).
  • Performance/analytics cookies – help us understand how visitors use our website (e.g. which pages are popular, how users navigate).
  • Functionality cookies – remember your choices or preferences to enhance your experience.
  • Advertising / marketing cookies (if used) – help us measure and improve our advertising and show more relevant ads.

Non-essential cookies (for analytics or marketing) will only be set with your consent.

c) Cookie consent

When you first visit our website, you will see a cookie banner powered by Complianz. This allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage your cookie preferences by category

You can change your preferences or withdraw your consent at any time using the cookie settings link (usually available via an icon or link on the website).

d) More details on cookies

The Complianz cookie banner and settings panel provide an up-to-date list of the cookies used on this website, together with their purpose and duration.

9. How to control cookies via your browser

You can also control cookies through your browser settings. Most browsers allow you to:

  • See which cookies are stored
  • Delete cookies
  • Block cookies from specific sites
  • Block all cookies

If you block all cookies, some parts of our website may not function correctly.

For more information about cookies in general, you can visit independent resources such as allaboutcookies.org.

10. Your rights

Under UK data protection law, you have the following rights in relation to your personal data:

  • Right of access – to request a copy of the personal data we hold about you.
  • Right to rectification – to have inaccurate or incomplete data corrected.
  • Right to erasure – to ask us to delete your personal data in certain circumstances.
  • Right to restrict processing – to ask us to limit how we use your data in certain situations.
  • Right to data portability – to receive your data in a structured, commonly used format and/or have it transferred to another controller, where technically feasible.
  • Right to object – to object to our processing of your data, including for direct marketing.
  • Right to withdraw consent – where we rely on consent, you can withdraw it at any time (for example, for marketing emails or non-essential cookies).

You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner’s Office (ICO), if you are unhappy with how we use your personal data. However, we would appreciate the chance to address your concerns first, so please contact us in the first instance.

11. Contact us about privacy

If you have any questions about this Privacy & Cookie Policy, or if you wish to exercise your data protection rights, please contact us at:

The Italian Orchard
Email: info@theitalianorchard.com
Address: 96 Whittingham Ln, Broughton, Preston PR3 5DB

12. Changes to this Policy

We may update this Privacy & Cookie Policy from time to time, for example to reflect changes in the law or changes to how we use personal data and cookies.

Updated versions will be posted on this page with a new “Last updated” date. We encourage you to review this Policy periodically.